Account Deletion
This page explains the complete process to permanently delete your BookMyLib account. Account deletion is an irreversible action and requires multi-step identity verification.
Last updated: July 2026
Permanent & Irreversible Action
Deleting your account permanently removes all associated data including student records, payment history, attendance logs, subscriptions, and library configuration. This action cannot be undone after the 72-hour cooling period expires. We strongly recommend exporting a backup before proceeding.
1. Before You Begin
Before initiating account deletion, we recommend completing the following preparatory steps to avoid loss of important data:
Export Your Data First
Navigate to Settings → Advanced → Data Export to download an AES-256 encrypted backup of all your library data including students, payments, attendance records, and subscription history.
Settle Outstanding Payments
Ensure all student dues are collected and subscription payments are settled before deletion. Financial records cannot be recovered after account removal.
Disconnect Integrations
Revoke connected services (Gmail, Google Business Profile, payment gateways, WhatsApp) from Settings → Integrations before deleting your account.
2. Eligibility & Prerequisites
Account deletion can only be initiated by the account holder themselves. The following conditions must be met:
- You must be logged into the account you wish to delete
- You must know your current account password
- If Two-Factor Authentication (2FA) is enabled, you must have access to your authenticator app
- You must type your library name exactly as registered (case-sensitive verification)
- No active SaaS subscription payment disputes or chargebacks may be pending
- Staff members cannot delete the owner account — only the account owner can
3. Owner Account Deletion Process
Library owners (administrators) can request account deletion through the in-app settings panel. The process involves a 4-step identity verification followed by a mandatory 72-hour cooling period.
Navigate to Account Deletion
Log in to your owner account → Settings → Advanced tab → Scroll to the Danger Zone section → Click "I understand, proceed to delete my account".
The deletion panel is intentionally located at the bottom of the Advanced tab to prevent accidental access.
Confirm Library Name
Type your full library name exactly as registered in the system. This is a case-sensitive match verification to confirm you are the rightful account holder.
Example: If your library is "Sunrise Study Hub", you must type it exactly — "sunrise study hub" will not be accepted.
Verify Account Password
Enter your current account password. The system validates this against a bcrypt-hashed credential store. Failed attempts are rate-limited — 5 consecutive failures result in a 15-minute lockout.
Two-Factor Authentication (if enabled)
If you have 2FA enabled on your account, enter the 6-digit TOTP code from your authenticator app (Google Authenticator, Authy, etc.). This code is time-sensitive and refreshes every 30 seconds.
72-Hour Cooling Period Begins
Upon successful verification, a 72-hour countdown begins. Your account remains fully functional during this period. You can cancel the deletion request at any time from Settings → Advanced.
After 72 hours, deletion is processed automatically and cannot be reversed.
4. Student Account Deletion
Students can request account deletion through the following methods:
Method 1: In-App Request
Log in to the student portal → Profile → Settings → Request Account Deletion. The library owner will be notified and must approve the deletion.
Method 2: Email Request
Send an email to support@bookmylib.comwith the subject line "Account Deletion Request". Include your registered email, phone number, and library name. We will verify your identity and process the request within 7 business days.
Method 3: Contact Library Owner
Contact the library where you are registered. The library owner can remove your student record and associated data from their management dashboard.
5. Identity Verification
All deletion requests require identity verification to prevent unauthorized account removal. The verification process depends on the account type:
| Verification Step | Owner | Student |
|---|---|---|
| Library/Account Name Match | — | |
| Password Verification | ||
| Two-Factor Code (if enabled) | — | |
| Email Confirmation | — | |
| 72-Hour Cooling Period | — | |
| Rate-Limited Attempts (5 max) |
6. 72-Hour Cooling Period
After successful identity verification, a mandatory 72-hour cooling period is enforced before the account is permanently deleted. This safeguard exists to:
- Protect against unauthorized deletion in case of compromised credentials
- Allow the account holder to change their mind before permanent data loss
- Provide time to complete data export and backup procedures
- Ensure all connected integrations and services are properly disconnected
✅ Cancellation Available During Cooling Period
You can cancel the deletion request at any time during the 72-hour window by navigating to Settings → Advanced → Click "Cancel Deletion — Keep My Account". Your account will be fully restored with no data loss.
7. Data Permanently Deleted
The following data categories are permanently and irreversibly deleted when account deletion is processed:
Library name, branding, contact details, subdomain, and all settings
Email, password hash, 2FA secrets, and session tokens
All student profiles, contact information, guardian details, and documents
All staff profiles, roles, permissions, and activity logs
All branch configurations, seat layouts, locker assignments, and QR tokens
All plans, pricing tiers, and student subscription records
All payment transactions, dues, wallet balances, and financial history
All check-in/check-out logs, QR attendance, and duration records
All sent announcements, push notification history, and email logs
All support tickets, comments, and resolution history
Gmail, Google Business, payment gateway, and WhatsApp integration credentials
All dashboard analytics, revenue charts, and performance metrics
8. Data Retained After Deletion
In compliance with applicable laws and regulatory requirements, certain data may be retained for a limited period after account deletion:
Retained for 8 years as required by Indian tax and accounting regulations (Income Tax Act, GST Act)
System-level audit logs retained for 3 years for security and compliance purposes
Any data subject to active legal proceedings or regulatory investigation may be retained as required by law
Retained data is stored securely and is not accessible through the application. It is automatically purged after the retention period expires.
9. Irreversibility Notice
Account deletion is permanent and irreversible.
Once the 72-hour cooling period expires and deletion is processed, there is no way to recover your account, data, library configuration, student records, or payment history. BookMyLib support staff cannot restore deleted accounts under any circumstances.
If you wish to use BookMyLib again after deletion, you will need to create a completely new account and re-enter all data from scratch.
10. Contact Us
If you need assistance with the account deletion process, or if you are unable to access your account to initiate deletion, please contact us:
support@bookmylib.com
Email-based deletion requests require identity verification and are processed within 7 business days. You will receive a confirmation email once your account has been deleted.
This page is provided in compliance with Google Play Store data deletion requirements.