Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and StudySpot India, a company incorporated under the laws of India with its registered office in New Delhi, operating under the trade name BookMyLib(“BookMyLib”, “Company”, “we”, “us”, “our”).

1.1 Formation of Contract

By clicking “I Agree”, “Sign Up”, “Create Account”, or by accessing, browsing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. This electronic acceptance constitutes a valid and enforceable agreement under Section 10A of the Information Technology Act, 2000, and is equivalent to a handwritten signature under Section 65B of the Indian Evidence Act, 1872 (as amended). If you do not agree to any provision of these Terms, you must immediately cease using the Service.

1.2 Incorporated Policies

These Terms incorporate by reference the following additional policies, each of which forms an integral part of this agreement:

• Privacy Policy — Governs the collection, use, disclosure, and protection of your Personal Data.
• Refund & Cancellation Policy — Details eligibility criteria, procedures, and timelines for refunds and cancellations.
• Any branch-specific rules, pricing schedules, or supplementary terms displayed at the time of booking or subscription.

In the event of a conflict between these Terms and any incorporated policy, these Terms shall prevail unless the incorporated policy explicitly states otherwise with respect to its subject matter.

1.3 Legal Framework

These Terms are governed by and shall be interpreted in accordance with the following Indian legislation (as amended from time to time):

• The Indian Contract Act, 1872 (Sections 10-30: competency, free consent, consideration, lawful object)
• The Information Technology Act, 2000 (electronic contracts, intermediary obligations, data protection)
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Digital Personal Data Protection Act, 2023 (DPDPA)
• The Consumer Protection Act, 2019 (consumer rights, unfair trade practices, e-commerce rules)
• The Consumer Protection (E-Commerce) Rules, 2020

1.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

1.5 Entire Agreement

These Terms, together with all incorporated policies, constitute the entire agreement between you and BookMyLib regarding the subject matter hereof. They supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral, regarding the Service.

1.6 Waiver & Cumulative Remedies

No failure or delay by BookMyLib in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of the same or any other right. All remedies provided herein are cumulative and not exclusive of any remedies provided by law.

1.7 Assignment & Transfer

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. BookMyLib may freely assign its rights and obligations under these Terms to any affiliate, successor entity, or acquirer without your consent, provided the assignee assumes all obligations herein.

1.8 Language & Interpretation

These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any inconsistency. Section headings are for convenience only and shall not affect the interpretation of these Terms. The words “include”, “includes”, and “including” shall be deemed to be followed by “without limitation”.

1.9 No Third-Party Beneficiaries

These Terms do not confer any rights on any person or entity other than the parties hereto, except that BookMyLib’s affiliates, officers, directors, and employees are intended third-party beneficiaries of the limitation of liability and indemnification provisions.

1.10 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed effectively given: (a) upon personal delivery; (b) upon transmission by email to the address associated with your account (for notices to you) or to studyspotindia@gmail.com (for notices to us); (c) one Business Day after deposit with a nationally recognised courier service; or (d) three Business Days after deposit in the Indian postal system via registered post with acknowledgment due.

In these Terms, unless the context otherwise requires, the following capitalised terms shall have the meanings ascribed to them below:

• “Affiliate”— Any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means the ownership of more than 50% of the voting equity securities or equivalent ownership interest.
• “Applicable Law”— All laws, statutes, regulations, rules, orders, directives, and guidelines issued by any governmental authority having jurisdiction, including but not limited to the Indian Contract Act, 1872; the Information Technology Act, 2000; the DPDPA, 2023; the Consumer Protection Act, 2019; and the GST Acts.
• “Attendance Record”— A timestamped, immutable log of a User’s check-in or check-out event at a Branch, created via QR code scan, WiFi auto-detection (SSID/BSSID matching), or manual entry by authorised Staff. Each record includes: timestamp, method, confidence level (HIGH/NORMAL), associated Branch, and seat assignment.
• “Booking”— A confirmed reservation of a specific seat, desk, or resource at a Branch for a defined date range, subject to availability and the Branch’s acceptance.
• “Branch”(also “Library”) — A third-party reading room, study space, co-working space, or library operated by an Owner that lists its seats, plans, and facilities on the Platform. Each Branch is identified by a unique branch ID and is associated with one or more physical addresses.
• “Business Day”— Any day other than a Saturday, Sunday, or public holiday gazetted by the Central Government or the Government of the National Capital Territory of Delhi.
• “Confidential Information”— As defined in Section 25 of these Terms.
• “Content”— Any text, images, photographs, data, reviews, ratings, branch descriptions, announcements, or other material uploaded, posted, transmitted, or otherwise made available through the Service by any User.
• “Data Fiduciary”— As defined in Section 2(i) of the DPDPA, 2023 — a person who, alone or in conjunction with other persons, determines the purpose and means of processing Personal Data.
• “Data Processor”— As defined in Section 2(h) of the DPDPA, 2023 — a person who processes Personal Data on behalf of a Data Fiduciary.
• “DPDPA”— The Digital Personal Data Protection Act, 2023 (Act No. 22 of 2023), as amended from time to time, together with all rules and regulations promulgated thereunder.
• “Fees”— All amounts payable under these Terms, including student Subscription fees, Owner SaaS Plan fees, platform commissions, and any applicable taxes.
• “Force Majeure Event”— Any event beyond the reasonable control of the affected party, including but not limited to: acts of God (earthquake, flood, hurricane, tsunami); fire, explosion, or epidemic/pandemic; war, armed conflict, terrorism, riot, or civil unrest; government sanctions, embargoes, or regulatory actions; labour strikes or lockouts (not involving the affected party’s employees); interruption or failure of public utility services (electricity, telecommunications, internet); cyberattacks (DDoS, ransomware) directed at third-party infrastructure providers; and failure of Third-Party Services (Google, Razorpay, Vercel, Neon).
• “Intellectual Property Rights”— All patents, copyrights, trademarks, trade names, service marks, trade dress, trade secrets, moral rights, database rights, and all other intellectual property rights, whether registered or unregistered, and all applications, renewals, extensions, and restorations thereof.
• “IT Act”— The Information Technology Act, 2000 (Act No. 21 of 2000), as amended from time to time.
• “Losses”— All claims, demands, actions, judgments, settlements, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements).
• “Owner”— A User who operates one or more library Branches and subscribes to a SaaS Plan to access BookMyLib’s platform management features. Owners act as independent Data Fiduciaries for student data at their establishments.
• “Personal Data”— As defined in Section 2(t) of the DPDPA, 2023 — any data about an individual who is identifiable by or in relation to such data.
• “Platform”— The BookMyLib technology infrastructure, including web applications, mobile applications, APIs, databases, and related systems that enable the Service.
• “SaaS Plan”— A paid subscription by an Owner for access to BookMyLib’s platform features, available in tiers: Free (limited features), Pro (full features including WhatsApp, WiFi attendance, advanced analytics), and Enterprise (custom features, dedicated support, SLA commitments).
• “Service”— Our website (bookmylib.com and all subdomains), Android application (as distributed through the Google Play Store), APIs, owner and staff dashboards, student portal, and all related features including booking, subscriptions, attendance tracking, payment processing, notifications, analytics, and customer support.
• “Staff”— A User authorised by an Owner to manage day-to-day Branch operations, including student check-ins, payment recording, locker management, and announcement posting. Staff operate under the Owner’s authority and within permissions set by the Owner.
• “Student”— A User who books seats, subscribes to plans, records attendance, and uses library facilities through the Platform.
• “Subscription”— A student’s paid plan for accessing a Branch’s facilities for a defined period, which may include seat allocation, locker access, WiFi credentials, and other amenities as determined by the Owner.
• “Territory”— The Republic of India, unless otherwise specified in a supplementary agreement.
• “Third-Party Service”— External services integrated with or used by the Platform, including but not limited to: Google APIs (OAuth, Business Profile, Contacts, Gmail), Razorpay, Cashfree Payments, Firebase/FCM, Evolution API (WhatsApp), Cloudinary, Vercel, and Neon (PostgreSQL).
• “User”(also “you”, “your”) — Any individual or entity that accesses or uses the Service in any capacity, including Students, Staff, Owners, and administrators.

3.1 Age & Capacity Requirements

• Minimum Age: You must be at least 18 years of age to create an account and use the Service independently. Persons between the ages of 13 and 17 may use the Service only with verifiable consent from a parent or legal guardian, as required by Section 9 of the DPDPA, 2023.
• Legal Capacity:You must be competent to contract within the meaning of Section 11 of the Indian Contract Act, 1872 — that is, you must be of the age of majority, of sound mind, and not disqualified from contracting by any law to which you are subject.
• Authority to Bind:If you are using the Service on behalf of an organisation (as a library Owner), you represent and warrant that you have the authority to bind that organisation to these Terms. In such case, “you” and “your” shall refer to that organisation.

3.2 Owner Registration Requirements

Library Owners must satisfy the following requirements to activate their account and enable payment collection features:

• Business Registration: Must be a registered business entity (private limited company, LLP, partnership firm, proprietorship, or registered society) or a sole proprietor with a valid trade license.
• KYC Documentation:Must provide: (a) Permanent Account Number (PAN) of the entity or proprietor; (b) Aadhaar number of the authorised signatory (for identity verification); (c) GST Registration Number (GSTIN) where applicable under the Central Goods and Services Tax Act, 2017; (d) bank account details for payment settlement.
• Ongoing Compliance: Owners must maintain valid registrations, licences, and permits throughout their use of the Service and promptly update BookMyLib of any changes.

3.3 Representations & Warranties

By creating an account, you represent and warrant that:

• All information provided during registration is true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update it if it changes.
• Your use of the Service does not and will not violate any Applicable Law.
• You have not been previously suspended, removed, or banned from the Service by BookMyLib.
• You are not located in, or a citizen or resident of, any jurisdiction where the use of the Service would be prohibited or restricted by law.
• You are not listed on any government sanctions list or debarment register.

3.4 Consequences of Ineligibility

If we discover that you do not meet the eligibility requirements stated herein, we reserve the right to: (a) immediately suspend or terminate your account without prior notice; (b) void any Bookings or Subscriptions made in violation of eligibility requirements; (c) withhold any pending payments or settlements; and (d) pursue any other remedies available under Applicable Law.

4.1 Account Registration

• Requirement: You must create an account to access most features of the Service. Anonymous or guest access is limited to viewing publicly available information (branch listings, pricing).
• Registration Methods:You may register via: (a) email address and password; or (b) Google OAuth 2.0 single sign-on. Each method creates a single, unique account tied to your identity.
• One Account Per Person: Each individual may maintain only one active account. Creating multiple accounts to exploit promotions, circumvent restrictions, or evade suspension is prohibited and constitutes fraud.

4.2 Account Security Obligations

• Password Requirements: If you register with email/password, you must use a password of at least 8 characters containing a mix of letters, numbers, and special characters. Passwords are hashed using bcrypt (cost factor 12) and are never stored or transmitted in plaintext.
• Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share, disclose, or allow any other person to use your password, session tokens, or OAuth access.
• Liability for Account Activity: You are responsible for all activities that occur under your account, whether or not you have authorised such activities. BookMyLib shall not be liable for any Losses arising from unauthorised use of your account that results from your failure to safeguard your credentials.
• Compromised Accounts:If you become aware of, or reasonably suspect, any unauthorised access to or use of your account, you must: (a) immediately change your password; (b) revoke any active Google OAuth sessions; and (c) notify BookMyLib at studyspotindia@gmail.com within 24 hours. Failure to provide prompt notification may result in your bearing full liability for unauthorised transactions.

4.3 Account Information Accuracy

You are responsible for maintaining the accuracy, completeness, and currency of all information associated with your account, including your name, email address, phone number, and profile photograph. Provision of false, misleading, or outdated information may result in service interruptions, account suspension, or termination.

4.4 Account Sharing & Transfer

• Accounts are personal, non-transferable, and non-sublicensable. You may not sell, rent, lend, or otherwise transfer your account to any third party.
• Exception (Owner Succession):In the event of a change in library ownership, the outgoing Owner may request a formal account transfer to the incoming Owner, subject to BookMyLib’s verification and approval. Both parties must provide written consent and identity documentation.
• Multi-Device Access: You may access your account from multiple devices simultaneously. However, BookMyLib reserves the right to limit concurrent sessions for security purposes and to detect potential account sharing.

4.5 KYC & Identity Verification

Library Owners and, in certain circumstances, Students may be required to complete identity verification (Know Your Customer / KYC) before accessing specific features:

• Owners: KYC is mandatory before activating online payment collection. Required documents include PAN, Aadhaar (of authorised signatory), GSTIN (if applicable), and bank account details for settlement.
• Students: Basic identity verification (email or phone OTP) is required at registration. Additional verification may be requested for high-value transactions or fraud prevention.
• BookMyLib reserves the right to restrict features pending completion of KYC and to periodically re-verify identity information.

4.6 Account Deactivation & Deletion

• Deactivation (Temporary): You may temporarily deactivate your account, which suspends all active services but preserves your data. Deactivated accounts can be reactivated by logging in within 12 months.
• Deletion (Permanent):You may request permanent account deletion by emailing studyspotindia@gmail.com with the subject “Account Deletion Request.” Upon verification of identity, your account will be deactivated within 24 hours and Personal Data will be anonymised within 90 calendar days, subject to mandatory legal retention obligations detailed in our Privacy Policy Section 7. Deletion is irreversible.
• Outstanding Obligations: Account deletion does not extinguish any outstanding payment obligations, pending dispute resolutions, or accrued liabilities under these Terms.

4.7 Dormant Accounts

Accounts that have been inactive (no login, booking, or payment activity) for a continuous period of 24 months may be classified as dormant. Dormant accounts may be subject to: (a) notification via email requesting reactivation; (b) automatic deactivation if not reactivated within 30 days of notification; and (c) data anonymisation in accordance with our retention schedule.

5.1 Technology Platform — Not a Library

BookMyLib is a technology platform that provides software-as-a-service (SaaS) tools to library operators and connects students with library services. BookMyLib is not a library, educational institution, reading room operator, co-working space provider, or facility manager. We do not own, operate, manage, or control any library branch listed on the Platform. All on-ground library services are provided solely by the independent library operators (Owners).

5.2 Intermediary Status

BookMyLib operates as an “intermediary” within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, providing an electronic platform that enables transactions between library operators and students. As an intermediary, BookMyLib:

• Facilitates the discovery, booking, and payment for library services
• Does not initiate, select, or modify the information transmitted or stored on behalf of library operators
• Complies with the due diligence requirements under Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Maintains the right to claim intermediary liability protections under Section 79 of the IT Act, 2000, subject to compliance with the prescribed conditions

5.3 No Employment, Agency, or Partnership

Nothing in these Terms shall be construed to create any employment, agency, joint venture, franchise, partnership, or fiduciary relationship between BookMyLib and any library Owner, Staff member, or Student. Library Owners are independent operators solely responsible for their business operations, employment relationships, tax obligations, regulatory compliance, and customer service. BookMyLib does not direct, supervise, or control the day-to-day operations of any library branch.

5.4 Liability Separation

BookMyLib is not responsible or liable for:

• The quality, safety, cleanliness, legality, or suitability of any library branch or its facilities
• The accuracy of branch listings, amenity descriptions, photographs, or pricing provided by library operators
• Personal injury, property damage, theft, or loss occurring at any library branch
• Disputes between Students and library operators regarding refunds, service quality, branch rules, or facility conditions
• Library operator compliance with local laws, building codes, fire safety regulations, accessibility requirements, or health and sanitation standards
• Actions, omissions, negligence, or misconduct of library Owners, Staff, or other Users

All disputes regarding on-ground services, facility conditions, or library operator conduct should be resolved directly between the Student and the library operator. BookMyLib may, at its sole discretion, assist in facilitating communication between the parties but is not obligated to mediate or resolve such disputes.

5.5 Listing Accuracy & Verification

While we require library operators to provide accurate and current information in their branch listings, BookMyLib does not independently verify, audit, or inspect: branch addresses, amenities, seating capacity, operating hours, pricing, photographs, or any other listing information. Users should exercise their own due diligence and judgment before making booking or subscription decisions. BookMyLib shall not be liable for any Losses arising from inaccurate or misleading listing information provided by library operators.

5.6 Platform Modifications

BookMyLib reserves the right to modify, enhance, restrict, or discontinue any features, functionalities, or aspects of the Platform at any time, with or without prior notice. We will make reasonable efforts to provide advance notice of material changes that may significantly affect your use of the Service. Continued use of the Service after any modification constitutes acceptance of the modified Service.

6.1 Seat Bookings

• Availability: Bookings are subject to real-time seat availability as determined by the library operator. BookMyLib does not guarantee that any specific seat, desk, or resource will be available at any given time.
• Confirmation: A booking is confirmed only when you receive a confirmation notification (in-app, email, or push notification) with a unique booking reference number. Pending bookings may be cancelled if not confirmed by the library operator within the specified timeframe.
• No Physical Guarantee: A confirmed booking does not guarantee specific physical conditions (temperature, noise level, lighting, cleanliness) at the branch. BookMyLib is not responsible for on-ground conditions.
• Check-In Grace Period:You must check in within the grace period set by the branch (typically 15-30 minutes from booking start time). Failure to check in within the grace period may result in automatic cancellation and forfeiture of the booking fee, at the library operator’s discretion.
• No-Show Policy: Repeated no-shows (three or more within a 30-day period) may result in restrictions on future bookings at the affected branch, as determined by the library operator.
• Booking Modifications:Subject to the library operator’s policies, you may modify a booking (change seat, date, or time) before the booking start time. Modifications may be subject to availability and price differences.
• Seat Swaps: Some library operators may permit seat swaps between students. Any such swap must be processed through the Platform to maintain accurate attendance and occupancy records.

6.2 Subscription Lifecycle

Student Subscriptions progress through the following lifecycle states, each with distinct rights and obligations:

• Pending: Subscription created but payment not yet confirmed. No access privileges are granted. The library operator may reserve a seat during this period for a limited time (typically 24 hours).
• Active: Payment confirmed; Subscription activates on the start date specified during booking, or immediately if no future date is selected. Full access to booked seat and branch amenities during operating hours.
• Expiring (Renewal Window): The system sends automated reminders 7 days, 3 days, and 1 day before expiry. During this window, you may renew at the current plan rate. Renewal may extend the Subscription from the expiry date, not the renewal date.
• Expired: Subscription period has ended. All seat access, attendance privileges, and locker access are suspended. Data and attendance history are retained per our retention schedule. You may renew to regain access.
• Cancelled:Subscription terminated by the Student or library operator before the natural expiry date. Refund eligibility is governed by Section 9 and the library operator’s cancellation policy.
• Paused: Available at select libraries. Paused days may or may not extend the Subscription end date, as determined solely by the library operator. Pause duration and frequency limits are set by the library.
• Upgrade/Downgrade:Plan changes take effect from the next billing cycle unless the library operator processes an immediate change. Pro-rata adjustments may apply at the library’s discretion. Upgraded features become available immediately upon payment confirmation.

Subscriptions do not auto-renew unless explicitly enabled by the library operator and consented to by the Student. Where auto-renewal is enabled, the Student will be notified at least 7 days before the renewal charge.

6.3 Attendance Recording

• Methods:Check-in and check-out may be recorded via: (a) QR code scan (branch-specific dynamic QR displayed on-premises); (b) WiFi auto-detection (matching SSID and optionally BSSID of the branch’s registered network); or (c) manual entry by authorised Staff.
• WiFi Attendance Specifics: WiFi-based attendance is available only on Android devices and only for check-in (not check-out). It requires: (i) connecting to the branch’s registered WiFi network; (ii) granting Android Location permission (ACCESS_FINE_LOCATION, required by Android OS to read WiFi identifiers — this is not GPS tracking); and (iii) the WiFi attendance feature to be enabled on the library operator’s SaaS Pro or Enterprise plan. See Privacy Policy Section 10 for complete technical and privacy details.
• Confidence Levels: Attendance records are tagged with a confidence level: HIGH (both SSID and BSSID matched, where BSSID verification is configured) or NORMAL (SSID matched only). Library operators may require HIGH confidence for attendance to be accepted.
• Anti-Spoofing: Attempting to spoof, replicate, or manipulate WiFi SSID/BSSID identifiers to fraudulently record attendance without being physically present at the library constitutes a serious violation of these Terms and may attract criminal liability under Sections 43 and 66 of the IT Act, 2000 (computer-related offences). Such conduct will result in immediate account suspension and may be reported to law enforcement authorities.
• Accuracy & Disputes: You are responsible for ensuring your check-in and check-out are properly recorded. If you believe an Attendance Record is inaccurate, you must raise the dispute with library Staff within 24 hours of the occurrence. Library Staff may manually correct Attendance Records at their discretion. BookMyLib is not responsible for attendance discrepancies caused by device hardware limitations, network issues, or operator configuration errors.

6.4 Branch Rules & Conduct

• Branch Autonomy: Each Branch is independently operated and may establish its own house rules regarding: noise levels, food and beverage policies, electronic device usage, guest and visitor policies, dress code, study hours, and any other operational matters.
• Compliance Obligation:By booking a seat or subscribing to a plan at a Branch, you agree to comply with that Branch’s rules as displayed on-premises or communicated through the Platform. Ignorance of branch rules is not a defence.
• Enforcement:Violation of branch rules may result in: (a) verbal or written warning from Staff; (b) temporary suspension from the Branch; (c) permanent expulsion and Subscription termination by the library operator, with or without refund, at the operator’s discretion.
• BookMyLib’s Role: BookMyLib is not a party to disputes arising from branch rule enforcement. We do not adjudicate conflicts between Students and library operators regarding branch rules, unless the dispute involves a violation of these Terms or Applicable Law.

7.1 SaaS Subscription & Plan Tiers

• Plan Structure:Library Owners subscribe to BookMyLib’s SaaS plans to access platform management features. Plans are available in three tiers: Free (basic branch management, limited seats, manual attendance), Pro (full features including WiFi auto-attendance, WhatsApp notifications, advanced analytics, custom branding, priority support), and Enterprise (custom features, dedicated support, SLA commitments, API access, white-labelling).
• Feature Flags:Feature availability is controlled by a feature-flag system tied to the Owner’s active SaaS Plan. Upgrading or downgrading a plan will immediately enable or disable the corresponding features. BookMyLib may introduce new features or modify existing feature allocations across plans with 30 days’ notice.
• Fee Separation:SaaS Plan fees payable by the Owner to BookMyLib are entirely separate from Student Subscription fees collected by the library operator through the Platform. BookMyLib may additionally charge a platform commission on student payments as disclosed in the Owner’s SaaS agreement.
• Billing Cycle: SaaS Plan fees are billed monthly or annually as selected during subscription. Annual plans may receive a discounted rate. Failure to pay SaaS Plan fees within 15 days of the due date may result in feature restrictions or account suspension.

7.2 Data Fiduciary Obligations

Under Section 2(i) of the DPDPA, 2023, library Owners act as independent Data Fiduciaries for student Personal Data collected and processed through their Branches. As a Data Fiduciary, each Owner:

• Is responsible for determining the purpose and means of processing student Personal Data at their establishment, in accordance with Section 4 of the DPDPA.
• Must obtain valid, informed, and specific consent from students before collecting their Personal Data, as required by Section 6 of the DPDPA. Consent must be free, specific, informed, unconditional, and unambiguous, with a clear affirmative action.
• Must maintain timestamped consent records and be able to demonstrate compliance with consent requirements upon request from BookMyLib or any regulatory authority.
• Must not use student Personal Data obtained through BookMyLib for purposes unrelated to library operations, including but not limited to: unsolicited marketing, sale or rental of student data to third parties, profiling for purposes other than library service improvement, or any purpose not disclosed at the time of consent.
• Must respond to student data rights requests (access, correction, erasure) within the timeframes mandated by the DPDPA and facilitate BookMyLib’s compliance with such requests where applicable.
• Must report any suspected or confirmed data breach affecting student Personal Data to BookMyLib within 24 hours of discovery, to enable timely notification to CERT-In and affected individuals as required by Section 8(6) of the DPDPA.

BookMyLib acts as a Data Processor on behalf of library Owners for certain processing activities. The respective responsibilities are detailed in Privacy Policy Section 9.

7.3 Staff Access & Management

• Permission System:Owners are responsible for configuring Staff access permissions within the Platform’s role-based access control (RBAC) system. Permissions may include: student management, payment recording, attendance management, locker assignment, announcement posting, and report generation.
• Audit Trail: All Staff actions performed on the Platform are logged in an immutable audit trail, including: user ID, action type, timestamp, and affected records. Owners are responsible for periodically reviewing Staff activity logs.
• Owner Responsibility:Staff members operate under the Owner’s authorisation and direction. BookMyLib is not liable for any actions, omissions, errors, or misconduct by Staff, including unauthorised data access, incorrect payment recording, or inappropriate student interactions. Owners must ensure that Staff comply with these Terms, the Privacy Policy, and all Applicable Laws.
• Staff Offboarding: When a Staff member leaves or is terminated, the Owner must promptly revoke their Platform access. BookMyLib is not responsible for any actions taken by former Staff members whose access was not revoked in a timely manner.

7.4 Content & Listing Obligations

• Listing Accuracy: Library listings must be accurate, current, and not misleading in any material respect. This includes but is not limited to: branch names, registered addresses, amenities offered, seating capacity, operating hours, pricing, photographs, and WiFi availability. Misleading listings may result in listing removal and account penalties.
• Pricing Transparency: All student-facing pricing must be displayed clearly, including the base plan price, any applicable taxes, and additional charges (locker fees, printing charges, etc.). Hidden fees are prohibited under the Consumer Protection (E-Commerce) Rules, 2020.
• Terms Display: Owners must display applicable student-facing terms, cancellation policy, refund policy, and branch rules at their physical premises and within their branch listing on the Platform.

7.5 Regulatory & Operational Compliance

Library Owners represent and warrant that they will, at all times during their use of the Service:

• Maintain all licences, permits, and registrations required by Applicable Law to operate a library, reading room, or co-working space, including trade licences, fire safety certificates (NOC from the Fire Department), building occupancy certificates, and health/sanitation permits.
• Comply with all applicable labour laws, including the Shops and Establishments Act of the applicable state, minimum wage requirements, and employee welfare provisions.
• Maintain adequate insurance coverage for their premises, including public liability insurance, to cover incidents such as personal injury, property damage, or theft.
• Ensure that their premises meet applicable building codes, accessibility standards (Rights of Persons with Disabilities Act, 2016), and fire safety regulations.

8.1 Payment Methods & Processing

• Accepted Methods: The Service supports the following payment methods for online transactions: Unified Payments Interface (UPI), credit cards (Visa, Mastercard, RuPay, American Express), debit cards, net banking, and digital wallets, as facilitated by our integrated payment gateways (Razorpay and Cashfree Payments).
• Cash Payments:Library operators may accept cash payments directly from students. Cash collections are recorded on the Platform by authorised Staff and are not processed through BookMyLib’s payment infrastructure. BookMyLib bears no responsibility for the accuracy, security, or reconciliation of cash transactions.
• PCI-DSS Compliance: All online payment processing is handled by PCI-DSS Level 1 compliant third-party payment gateways. BookMyLib does not collect, store, process, or transmit full card numbers, CVV/CVC codes, PIN numbers, or magnetic stripe data. Payment credentials are tokenised and encrypted by the payment gateway before transmission.

8.2 Currency & Pricing

• Currency: All transactions on the Platform are denominated exclusively in Indian Rupees (INR / &rupee;). No foreign currency transactions are supported.
• Pricing Authority: Student Subscription pricing, seat booking fees, and ancillary charges (locker fees, printing) are set exclusively by the library operator. BookMyLib does not control, regulate, or approve library operator pricing. Price changes by the library operator take effect for new Subscriptions and renewals only; existing active Subscriptions are not affected mid-term.
• Price Display: All prices displayed on the Platform are inclusive of applicable taxes unless explicitly stated otherwise, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

8.3 Failed Payments & Retry

• If an online payment fails (due to insufficient funds, network timeout, gateway error, or bank rejection), the associated booking or subscription will be placed in pending status for up to 24 hours.
• You may retry the payment within the pending window using the same or an alternative payment method.
• If payment is not successfully completed within the pending window, the booking/subscription will be automatically cancelled and the seat may be released for other users.
• BookMyLib is not liable for any Losses arising from payment failures caused by your bank, payment gateway downtime, or network connectivity issues.

8.4 Platform Commission & Fee Schedule

• Commission: BookMyLib may charge a platform commission (percentage-based and/or flat fee) on student payments processed through the Service. The applicable commission rate is disclosed to library Owners in their SaaS agreement and on the Owner dashboard before payment activation.
• Payment Gateway Fees: Standard payment gateway processing fees (typically 2-3% of the transaction amount) are deducted by the payment gateway (Razorpay or Cashfree) from the settlement amount. These fees are borne by the library operator unless otherwise agreed.
• Fee Changes:BookMyLib will provide at least 30 days’ advance notice before implementing any changes to platform commission rates. Changes apply prospectively to new transactions only.

8.5 Invoicing & Receipts

• Digital receipts are generated automatically for all completed online payments and are available to students via the Platform (in-app and email).
• Library Owners can generate financial reports, transaction summaries, and settlement reconciliation statements from their dashboard.
• BookMyLib generates and delivers tax invoices for SaaS Plan fees charged to Owners, inclusive of applicable GST breakup (CGST/SGST or IGST).

8.6 Tax Obligations

• Library Owner Responsibility:Library Owners are solely and entirely responsible for: (a) GST registration under the Central Goods and Services Tax Act, 2017 and applicable State GST Acts where their turnover exceeds the registration threshold; (b) collection of GST from students at applicable rates; (c) timely filing of GST returns (GSTR-1, GSTR-3B) and payment of tax dues; (d) maintenance of proper books of accounts as required by the Income Tax Act, 1961; and (e) all other tax compliance related to their business operations.
• BookMyLib’s Tax Obligations: BookMyLib is responsible for its own GST compliance with respect to SaaS Plan fees and platform commissions charged to Owners.
• No Tax Advice: BookMyLib does not provide tax, legal, or accounting advice. Library Owners are encouraged to consult with qualified tax professionals regarding their obligations.

8.7 Settlement & Reconciliation

• Settlement Schedule:Online payments collected through the Platform are settled to library Owners’ registered bank accounts according to the payment gateway’s standard settlement schedule, typically T+2 to T+5 Business Days from the transaction date.
• Deductions:Settlements are net of: (a) payment gateway processing fees; (b) BookMyLib platform commission (if applicable); (c) any refunds processed during the settlement period; and (d) any chargebacks or disputes deducted by the payment gateway.
• Settlement Disputes: If a library Owner believes a settlement amount is incorrect, they must raise a dispute with BookMyLib within 15 days of the settlement date. We will investigate and resolve the dispute within 30 days.

9.1 Refund Eligibility

Refunds are governed by a combination of: (a) BookMyLib’s Refund & Cancellation Policy; and (b) the library operator’s individual refund terms as displayed on their branch listing. Not all payments are refundable. The following general principles apply:

• Unused Subscriptions:If a cancellation request is submitted before the Subscription start date, a full refund may be issued, subject to the library operator’s cancellation policy.
• Partially Used Subscriptions:Pro-rata refunds for unused days may be issued at the library operator’s sole discretion. The pro-rata amount is calculated as: (remaining days ÷ total plan days) × plan price, minus any applicable cancellation fee.
• Platform-Initiated Refunds:BookMyLib may issue refunds in cases where: (i) a technical error on our Platform caused duplicate or erroneous charges; (ii) the library operator’s account is suspended or terminated by BookMyLib; or (iii) a regulatory order mandates the refund.

9.2 Non-Refundable Items

The following are generally not eligible for refund:

• Payment gateway processing fees and convenience fees
• Fully utilised Subscriptions (where the Student has attended on all or substantially all booked days)
• Expired plans (Subscriptions that passed their end date without cancellation)
• SaaS Plan fees paid by Owners (unless BookMyLib materially breaches its SLA obligations under Section 21)
• Cash payments recorded on the Platform (refunds for cash payments must be arranged directly with the library operator)
• Promotional or complimentary credits

9.3 Refund Processing Timeline

• Once a refund is approved, processing is initiated within 5 Business Days.
• The actual credit to your account depends on your payment method: UPI refunds typically appear within 1-3 Business Days; credit/debit card refunds within 5-7 Business Days; net banking refunds within 7-10 Business Days.
• If you do not receive a refund within the expected timeframe, contact your payment provider first, then BookMyLib support at studyspotindia@gmail.com.

9.4 Cancellation by Student

Students may cancel active Subscriptions through the Platform or by contacting library Staff. Cancellation is subject to the library operator’s cancellation policy and the following rules:

• Cooling-Off Period: For online purchases of Subscriptions, Students may cancel within 24 hours of purchase for a full refund, in accordance with the Consumer Protection (E-Commerce) Rules, 2020, provided the Student has not checked in during that period.
• Post Cooling-Off:Cancellations after the cooling-off period are subject to the library operator’s cancellation policy, which may impose cancellation fees or deny refunds entirely.
• Cancellation takes effect immediately, and seat access is revoked at the time of cancellation.

9.5 Chargebacks & Dispute Procedure

• Stage 1 — Internal Resolution (Mandatory): Before filing a chargeback or dispute with your bank or payment provider, you must firstcontact BookMyLib at studyspotindia@gmail.com with the subject “Payment Dispute — [Transaction ID].” We commit to acknowledging your dispute within 24 hours and providing a resolution within 5 Business Days.
• Stage 2 — Bank Dispute:If the internal resolution is unsatisfactory, you may escalate to your bank or payment provider. BookMyLib will cooperate with the payment gateway’s chargeback investigation process and provide transaction evidence.
• Stage 3 — Legal Remedies:If the dispute remains unresolved, either party may pursue remedies under Section 20 (Governing Law & Jurisdiction).
• Fraudulent Chargebacks:If BookMyLib determines that a chargeback was filed fraudulently (i.e., the payment was legitimately authorised and the service was delivered), we reserve the right to: (a) immediately suspend your account; (b) recover the disputed amount plus an administrative fee of &rupee;500 or 10% of the disputed amount (whichever is greater); (c) permanently ban your account; and (d) pursue legal action for recovery of Losses.

10.1 Promotional Offers

• BookMyLib and library operators may offer promotional discounts, free trials, introductory pricing, or special offers from time to time. Each promotion is subject to its own specific terms and conditions, which will be disclosed at the time of the offer.
• Promotional offers are: (a) non-transferable and may not be sold, bartered, or exchanged; (b) limited to the specified time period and conditions; (c) subject to availability and may be withdrawn at any time; (d) void where prohibited by Applicable Law.
• Unless explicitly stated, promotional pricing does not apply to renewals. The standard price will apply upon renewal.

10.2 Referral Program

• Eligibility: The referral program is available to registered Users with active accounts in good standing. Each referral credit is limited to one per household (defined as individuals sharing the same residential address).
• Anti-Abuse: Creating multiple accounts, using fake identities, self-referrals, or any other scheme to exploit the referral program is strictly prohibited and constitutes fraud. BookMyLib employs automated fraud detection systems to identify and prevent referral abuse.
• Consequences:If fraud or abuse is detected, BookMyLib reserves the right to: (a) void all referral credits; (b) suspend or terminate the offending account(s); (c) recover any benefits obtained through fraud; and (d) report the activity to law enforcement authorities.

10.3 Coupon Codes

• Coupons are valid only for the specified period, branches, plans, and conditions indicated on the coupon.
• Coupons cannot be combined, stacked, or applied retroactively unless explicitly stated in the coupon terms.
• Expired, invalid, tampered, or previously redeemed coupons will not be honoured. BookMyLib is not obligated to replace expired coupons.
• Coupon codes are intended for personal use only and may not be published on public coupon aggregation websites without BookMyLib’s written consent.

10.4 Modification & Termination

BookMyLib reserves the right to modify, suspend, or terminate any promotion, referral program, or coupon campaign at any time without prior notice if: (a) fraud or abuse is detected or suspected; (b) technical errors render the promotion unworkable; (c) regulatory changes require modification; or (d) business circumstances make continuation impractical. Users who have already redeemed a promotion before its termination will not be affected.

10.5 Tax Implications

Any tax liability arising from promotional rewards, referral credits, cashback, or prizes is the sole responsibility of the recipient. BookMyLib does not withhold taxes on promotional benefits and will not issue tax certificates (such as TDS certificates) for promotional credits unless required by Applicable Law.

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following categories of conduct are expressly prohibited:

11.1 Attendance & Identity Fraud

• WiFi Spoofing: Spoofing, replicating, or manipulating WiFi SSID/BSSID identifiers to fraudulently record attendance without being physically present at the library. This constitutes a criminal offence under Sections 43 (penalty and compensation for damage to computer, computer system, etc.) and 66 (computer-related offences) of the IT Act, 2000.
• QR Code Sharing: Sharing, duplicating, photographing, or distributing branch QR codes to enable unauthorised check-ins for persons not physically present.
• Account Fraud: Creating fake, duplicate, or impersonation accounts to exploit promotions, bypass restrictions, circumvent suspensions, or manipulate attendance records.
• Identity Misrepresentation: Providing false identity information during registration or KYC verification.

11.2 Platform Integrity Violations

• Data Harvesting: Scraping, crawling, spidering, or harvesting data from the Service using automated tools, bots, scripts, or any other automated means without prior written consent from BookMyLib.
• Reverse Engineering:Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code, object code, algorithms, or data structures of the Service’s software.
• Circumvention: Circumventing, disabling, or interfering with access controls, authentication mechanisms, rate limits, encryption, DRM, or any other security measures implemented by the Service.
• Malicious Code:Uploading, transmitting, or distributing viruses, worms, Trojan horses, ransomware, spyware, adware, or any other malicious code that could damage the Service, its infrastructure, or other Users’ devices.
• Unauthorised Access:Attempting to gain unauthorised access to other Users’ accounts, library data, BookMyLib’s servers, databases, or internal systems (commonly known as “hacking”). This constitutes a criminal offence under Section 66 of the IT Act, 2000.

11.3 Communication & Conduct Violations

• Harassing, threatening, intimidating, defaming, or abusing other Users, library Staff, or BookMyLib personnel through any communication channel.
• Sending spam, unsolicited messages, chain letters, or promotional material through the Service’s messaging or notification systems.
• Posting or transmitting Content that is obscene, pornographic, hateful, discriminatory, or incites violence or illegal activity.
• Impersonating any person, entity, or BookMyLib representative.

11.4 Commercial & Legal Violations

• Using the Service for any purpose that violates Applicable Law, including but not limited to: money laundering, terrorist financing, tax evasion, or fraud.
• Commercially exploiting, sublicensing, reselling, or redistributing any portion of the Service or its output without BookMyLib’s prior written authorisation.
• Using the Service to collect or store Personal Data of other Users in violation of the DPDPA, 2023.

11.5 Enforcement & Consequences

Violations of this Section 11 are subject to graduated enforcement:

• First Offence (Minor): Written warning via email with description of the violation and required corrective action.
• Repeated or Serious Offence: Temporary account suspension (7-30 days) with restricted access to all features.
• Severe or Criminal Offence: Immediate permanent ban, termination of all active Subscriptions (without refund), and forfeiture of any pending settlements.
• Legal Action: BookMyLib reserves the right to report criminal activities (WiFi spoofing, hacking, fraud) to the Cyber Crime Cell of the relevant police jurisdiction and to CERT-In, and to pursue civil remedies including injunctive relief and recovery of Losses.

11.6 Reporting Violations

If you become aware of any User engaging in Prohibited Conduct, you may report the violation by emailing studyspotindia@gmail.com with the subject “Abuse Report” and providing: (a) a description of the violation; (b) the identity of the offending User (if known); (c) any supporting evidence (screenshots, timestamps). All reports are treated confidentially.

12.1 License Grant

By uploading, posting, or otherwise making available any Content through the Service (including but not limited to profile photographs, branch images, reviews, ratings, and comments), you grant BookMyLib a non-exclusive, worldwide, royalty-free, sublicensable, transferable licence to use, reproduce, modify, adapt, publish, display, distribute, and create derivative works of such Content solely for the purposes of:

• Operating, maintaining, and improving the Service
• Displaying Content on branch listings, search results, and promotional materials
• Generating aggregated and anonymised insights

This licence continues for as long as the Content is hosted on the Platform and for a reasonable period thereafter to allow for cached copies to expire. You may request removal of your Content by deleting it through the Platform or by contacting us; upon removal, the licence terminates (except for copies reasonably required for backup, legal compliance, or caching).

12.2 Content Standards

You represent and warrant that any Content you upload or transmit through the Service:

• Is your original work or you have all necessary rights, licences, and permissions to use and authorise BookMyLib to use it
• Does not infringe, misappropriate, or violate any third party’s Intellectual Property Rights, privacy rights, or publicity rights
• Is not illegal, defamatory, libellous, obscene, pornographic, hateful, discriminatory, or otherwise objectionable
• Does not contain personally identifiable information of third parties without their consent
• Does not contain viruses, malware, or any harmful computer code

12.3 Content Moderation

BookMyLib reserves the right (but not the obligation) to review, monitor, screen, edit, or remove any Content at our sole discretion, for any reason, including but not limited to: violation of these Terms, violation of Applicable Law, or upon receipt of a valid complaint. We are not responsible for Content posted by Users and do not endorse any opinions expressed in User Content.

12.4 Takedown & Infringement Claims

If you believe that any Content on the Platform infringes your Intellectual Property Rights, you may submit a takedown notice to studyspotindia@gmail.com containing: (a) identification of the copyrighted work or IP right claimed to be infringed; (b) identification of the infringing Content with sufficient detail to locate it; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorised; (e) a statement, under penalty of perjury, that the information is accurate and you are authorised to act on behalf of the IP owner. This procedure is in accordance with Section 79 of the IT Act, 2000 and the IT (Intermediary Guidelines) Rules, 2021.

12.5 Feedback & Suggestions

Any suggestions, ideas, enhancement requests, feedback, or other information you provide regarding the Service (“Feedback”) shall be deemed non-confidential and non-proprietary. You hereby assign to BookMyLib all rights, title, and interest in such Feedback, and BookMyLib shall be free to use, reproduce, modify, distribute, and exploit such Feedback for any purpose without compensation, attribution, or obligation to you.

12.6 Review Integrity

• Library reviews and ratings must reflect genuine, first-hand experiences of the reviewer.
• The following are prohibited: fake reviews, paid reviews (without disclosure), review exchanges, ratings manipulation by library operators or their affiliates, and any scheme to artificially inflate or deflate a Branch’s rating.
• BookMyLib may use automated and manual methods to detect and remove fraudulent reviews and may impose penalties on offending Users or library operators.

13.1 BookMyLib Intellectual Property

The Service, including without limitation its source code, object code, software, databases, user interface designs, architecture, page layouts, graphics, icons, photographs, text, audio, video, and all other content created by BookMyLib (collectively, “BookMyLib IP”), is the exclusive property of StudySpot India and is protected by the Copyright Act, 1957; the Trade Marks Act, 1999; the Patents Act, 1970; the Information Technology Act, 2000; and applicable international intellectual property treaties. All rights are reserved.

13.2 Trademarks

• “BookMyLib”, “StudySpot”, “StudySpot India”, and all associated logos, wordmarks, taglines, and trade dress are trademarks (registered or unregistered) of StudySpot India.
• You may not use, display, or reference BookMyLib’s trademarks in any manner without prior written permission, including in: domain names, social media handles, advertising, meta tags, or search engine keywords.
• Library operators may display the BookMyLib logo on their premises and marketing materials solely to indicate their participation on the Platform, subject to any brand guidelines we may provide.

13.3 User Data Ownership

You retain all ownership rights in your Personal Data and User-generated Content (subject to the licence grant in Section 12.1). Nothing in these Terms transfers ownership of your data to BookMyLib. Our use of your data is governed by the Privacy Policy.

13.4 Library Listing IP

Library operators retain ownership of their listing content (branch descriptions, photographs, pricing, amenity descriptions). By posting listing content on the Platform, operators grant BookMyLib a non-exclusive, royalty-free licence to display, distribute, and promote such content across the Platform and in marketing materials for the duration of their active account.

13.5 Restrictions

Except as expressly permitted by these Terms, you may not, and you may not permit any third party to:

• Copy, reproduce, modify, adapt, translate, or create derivative works of any part of the Service or BookMyLib IP
• Distribute, publish, license, sell, lease, rent, lend, or sublicense any part of the Service
• Remove, alter, or obscure any copyright notices, trademark notices, or other proprietary legends on the Service
• Use any BookMyLib IP to create a competing product or service
• Frame, mirror, or embed any portion of the Service on another website or application without written consent

13.6 IP Infringement Claims

BookMyLib respects the Intellectual Property Rights of others. If you believe your IP rights are being infringed by Content on the Platform, please follow the takedown procedure described in Section 12.4. BookMyLib will respond to valid complaints in accordance with the IT Act, 2000 and may terminate the accounts of repeat infringers.

14.1 Integrated Third-Party Services

The Service integrates with or relies upon the following third-party services. Your use of these services is subject to their respective terms of service and privacy policies:

• Google APIs— OAuth 2.0 authentication, Google Business Profile management, Google Contacts import, Gmail (send-only). Subject to the Google API Services User Data Policy, including the Limited Use requirements. BookMyLib’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• Razorpay— Online payment processing (UPI, cards, net banking). Subject to Razorpay Terms of Use.
• Cashfree Payments— Alternative payment gateway for online transactions. Subject to Cashfree Terms of Service.
• Firebase / FCM— Push notification delivery (Android and web). Subject to Firebase Terms of Service.
• WhatsApp (via Evolution API)— Automated transactional messaging for libraries on the Pro plan. Subject to WhatsApp Terms of Service. Used for transactional notifications only (booking confirmations, payment receipts, expiry reminders); bulk marketing is prohibited.
• Cloudinary— Image hosting, optimisation, and CDN delivery. Subject to Cloudinary Terms of Use.
• Vercel— Application hosting, serverless functions, and global CDN. Subject to Vercel Terms of Service.
• Neon— Serverless PostgreSQL database hosting. Subject to Neon Terms of Service.

14.2 Liability for Third-Party Services

BookMyLib is notresponsible for the availability, accuracy, reliability, security, or practices of any Third-Party Service. Third-party service outages, API deprecations, policy changes, or security incidents are beyond our control and are not covered by our SLA (Section 21). Any dispute arising from a third-party service should be directed to that service’s provider.

14.3 External Links

The Service may contain links to third-party websites, applications, or resources. Such links are provided for your convenience only and do not constitute an endorsement, approval, or recommendation by BookMyLib. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

14.4 Changes to Integrations

Third-party integrations may be modified, throttled, or discontinued based on upstream provider changes, policy updates, or business decisions. BookMyLib will make reasonable efforts to provide advance notice of significant integration changes that may affect your use of the Service. We will use commercially reasonable efforts to provide alternative solutions where possible.

15.1 Privacy Policy Incorporation

Your privacy is critically important to us. Our collection, use, storage, disclosure, and protection of Personal Data is governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

15.2 Regulatory Compliance

BookMyLib’s data practices comply with the following regulatory frameworks:

• The Digital Personal Data Protection Act, 2023 (DPDPA) — India’s comprehensive data protection legislation
• The Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules)
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Google API Services User Data Policy, including the Limited Use requirements

15.3 Consent Architecture

• Core Consent: Obtained at registration for essential data processing required to operate the Service (account management, booking, payment processing).
• Granular Consent:Separately obtained for each optional feature that involves additional data processing: (a) WiFi auto-attendance (device WiFi identifiers); (b) Google integrations (OAuth scopes: profile, email, Business Profile, Contacts, Gmail); (c) WhatsApp notifications (phone number sharing with Evolution API); (d) push notifications (FCM token generation).
• Withdrawal: You may withdraw consent for any optional feature at any time through the app settings, device permissions, or by contacting us. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

15.4 Data Subject Rights

Under the DPDPA, 2023, you have the following rights which you may exercise by contacting our Grievance Officer at studyspotindia@gmail.com:

• Right of Access(DPDPA S.11) — Obtain a summary of your Personal Data being processed
• Right of Correction & Erasure(DPDPA S.12) — Request correction of inaccurate data or erasure of data no longer necessary
• Right to Grievance Redressal(DPDPA S.13) — File a complaint with our Grievance Officer
• Right to Nominate(DPDPA S.14) — Nominate a person to exercise your rights in case of death or incapacity

16.1 General Disclaimers

To the fullest extent permitted by Applicable Law, BookMyLib expressly disclaims all warranties and representations, whether express, implied, statutory, or otherwise, with respect to the Service, including without limitation:

• That the Service will be uninterrupted, timely, secure, error-free, or free of viruses, malware, or other harmful components
• That the results obtained from the use of the Service will be accurate, reliable, or complete
• That the Service will meet your specific requirements or expectations
• That any errors, defects, or inaccuracies in the Service will be corrected within any specified timeframe

16.2 Library-Specific Disclaimers

• BookMyLib does not guarantee the availability, quality, safety, or suitability of any specific seat, study space, amenity, or resource at any library Branch.
• BookMyLib does not endorse, verify, inspect, audit, or guarantee the quality, accuracy, legality, or truthfulness of any library listing, branch description, amenity claim, photograph, pricing, or review posted by library operators or Users.
• Content provided by Users (reviews, ratings, branch descriptions) represents the views of those Users and has not been independently verified, endorsed, or approved by BookMyLib.

16.3 Technology-Specific Disclaimers

• WiFi Attendance:WiFi auto-attendance accuracy depends on multiple factors beyond BookMyLib’s control, including: device hardware capabilities, Android OS version and manufacturer customisations, WiFi signal strength and interference, router configuration, and BSSID broadcasting settings. BookMyLib does not guarantee 100% accuracy or reliability of WiFi-based attendance recording.
• Third-Party Services:The uptime, performance, and reliability of third-party services (Google APIs, Razorpay, Cashfree, WhatsApp/Evolution API, Firebase, Cloudinary, Vercel, Neon) are entirely beyond BookMyLib’s control. Outages or degradation of third-party services may impact Service functionality.
• Push Notifications: Delivery of push notifications depends on device settings, battery optimisation policies (Doze mode, App Standby), network connectivity, and FCM service availability. BookMyLib does not guarantee delivery or timeliness of notifications.

16.4 No Professional Advice

The Service does not constitute legal, financial, tax, accounting, educational, or professional advice. Any information provided through the Service (including these Terms, the Privacy Policy, pricing information, and financial reports) is for general informational purposes only. You should consult qualified professionals for specific advice.

17.1 Aggregate Liability Cap

Notwithstanding anything to the contrary in these Terms, BookMyLib’s total cumulative liability for all claims of any kind arising from or related to these Terms, the Service, or your use thereof, whether based in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of:

• The total fees actually paid by you to BookMyLib during the twelve (12) months immediately preceding the event giving rise to the claim; or
• &rupee;5,000 (Indian Rupees Five Thousand)

This cap applies in the aggregate across all claims and is not per-incident.

17.2 Excluded Damages

In no event shall BookMyLib, its directors, officers, employees, affiliates, agents, or licensors be liable for any of the following, regardless of the theory of liability and even if BookMyLib has been advised of the possibility of such damages:

• Indirect, incidental, special, consequential, exemplary, or punitive damages of any kind
• Loss of profits, revenue, business, goodwill, anticipated savings, or business opportunity
• Loss of data, including attendance records, booking history, or financial records
• Loss of use or inability to access the Service
• Cost of procurement of substitute services
• Damages arising from or related to any personal injury, property damage, or loss occurring at any library Branch

17.3 Force Majeure

BookMyLib shall not be liable for any delay, failure, or interruption of the Service caused by or resulting from events beyond its reasonable control (“Force Majeure Events”), including but not limited to: natural disasters (earthquakes, floods, cyclones); epidemics or pandemics; war, terrorism, or civil unrest; government actions, regulations, or embargoes; internet, telecommunications, or power outages; cyberattacks (DDoS, ransomware); third-party service failures or API deprecations; strikes or labour disputes; and any other event that is unforeseeable and beyond reasonable control.

17.4 Platform vs. Library Operator Liability

BookMyLib is expressly not liable for, and hereby disclaims all responsibility for: the actions, omissions, negligence, misconduct, or wilful default of library operators, their Staff, or other Users; the physical conditions, safety, hygiene, or accessibility of any library Branch; personal injury, property damage, theft, or harassment occurring at any library premises; and any dispute between a Student and a library operator.

17.5 Data Loss

While BookMyLib implements industry-standard safeguards including daily automated backups and redundant storage, we are not liable for data loss resulting from circumstances beyond our reasonable control, including but not limited to: third-party hosting provider failures, database corruption caused by upstream infrastructure issues, or data deletion performed at your request. BookMyLib does not guarantee user-level data recovery from backups.

17.6 Applicability Under Indian Law

The limitations in this Section 17 apply to the fullest extent permitted under the Indian Contract Act, 1872 and the Consumer Protection Act, 2019. Nothing in these Terms shall limit liability for: (a) fraud or wilful misrepresentation; (b) personal injury or death caused by BookMyLib’s gross negligence; or (c) any liability that cannot be excluded or limited by Applicable Law.

18.1 User Indemnification

You agree to indemnify, defend, and hold harmless BookMyLib, StudySpot India, and their respective directors, officers, employees, agents, affiliates, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising from or related to:

• Your use of, or inability to use, the Service
• Your violation of any term or condition of these Terms, the Privacy Policy, or any Applicable Law
• Your infringement or misappropriation of any third party’s Intellectual Property Rights, privacy rights, or other rights
• Any Content you upload, post, or transmit through the Service
• Your negligence, wilful misconduct, or fraudulent activity
• Any dispute between you and another User of the Service

18.2 Library Owner Indemnification

In addition to the general indemnification obligations above, library Owners additionally agree to indemnify the Indemnified Parties from and against any claims arising from:

• Their library operations, including but not limited to: personal injury, property damage, or theft occurring at their premises
• Employment disputes with their Staff, including claims under labour laws, minimum wage violations, or wrongful termination
• Tax non-compliance, including GST registration, collection, and filing obligations
• Regulatory violations, including building code violations, fire safety non-compliance, and licensing deficiencies
• Misuse of student Personal Data in violation of the DPDPA, 2023 or these Terms
• Inaccurate, misleading, or fraudulent listing content

18.3 Indemnification Procedure

• Notice: The Indemnified Party shall provide prompt written notice of any claim to the indemnifying party. Failure to provide prompt notice shall not relieve the indemnifying party of its obligations, except to the extent that such failure materially prejudices the defence.
• Control: The indemnifying party shall have the right to assume and control the defence of any claim at its own expense, with counsel of its choosing. The Indemnified Party may participate in the defence at its own expense.
• Cooperation:The Indemnified Party shall provide reasonable cooperation in the defence of any claim, at the indemnifying party’s expense.
• Settlement:The indemnifying party may not settle any claim that imposes any obligation or liability on the Indemnified Party without the Indemnified Party’s prior written consent, which shall not be unreasonably withheld.

19.1 Grounds for Suspension or Termination

BookMyLib may suspend or terminate your account, in whole or in part, at its sole discretion, for any of the following reasons:

• Payment Default: Non-payment of SaaS Plan fees or platform commissions exceeding 15 days past due, or unresolved payment disputes exceeding 30 days.
• Terms Violation: Violation of any material term of these Terms, including the Acceptable Use policy (Section 11), Content standards (Section 12), or Confidentiality obligations (Section 25).
• Security Threats:Detection of security threats, suspected unauthorised access, or activities that may compromise the integrity of the Platform or other Users’ data.
• Fraud: Fraudulent activity including but not limited to: fake attendance recording, chargeback abuse, multiple account creation, identity fraud, or referral program manipulation.
• Legal Requirements: Court order, regulatory directive, government notice, or law enforcement request requiring account suspension or termination.
• Inactivity: Extended dormancy as described in Section 4.7.
• Insolvency: If a library Owner becomes insolvent, enters bankruptcy or liquidation proceedings, or ceases business operations.

19.2 Notice Periods

• Non-Emergency Suspension:7 calendar days’ prior notice via email (to the registered email address) and in-app notification, specifying the reason for suspension and any corrective action required to reinstate the account.
• Emergency Suspension (Security/Fraud): Immediate suspension without prior notice, with notification within 24 hours explaining the reason and providing an opportunity to respond. Emergency suspension applies when there is an imminent risk to Platform security, User data, or financial integrity.
• Voluntary Termination: You may terminate your account at any time by following the account deletion procedure in Section 4.6 or by emailing studyspotindia@gmail.com.

19.3 Effect of Termination

• Access Revocation: Upon termination, your right to access and use the Service ceases immediately. All active sessions will be invalidated.
• Refunds: Active Subscriptions are not refunded upon termination for cause (violation of these Terms). If BookMyLib terminates your account without cause, pro-rata refunds for unused Subscription periods may be issued.
• Data Export: You may request a data export (in machine-readable format) within 30 calendar days of termination by emailing studyspotindia@gmail.com. After 30 days, data will be processed according to the retention schedule in our Privacy Policy.
• Outstanding Obligations: Library Owners must settle all outstanding SaaS Plan fees, platform commissions, and payment gateway balances before account closure. BookMyLib may offset any outstanding amounts against pending settlements.
• Content Removal: Upon account termination, your User Content (profile information, photos) will be removed from public view within 30 days. Anonymised data may be retained for analytics and compliance purposes.

19.4 Reinstatement

If your account has been suspended (not terminated), you may request reinstatement by: (a) curing the violation that caused the suspension; (b) providing written assurance of future compliance; and (c) paying any outstanding fees. Reinstatement is at BookMyLib’s sole discretion and is not guaranteed.

19.5 Survival

The following Sections survive any termination or expiration of these Terms: 2 (Definitions), 13 (Intellectual Property), 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnification), 19.3 (Effect of Termination), 20 (Governing Law & Jurisdiction), 22 (Data Processing), 25 (Confidentiality), and any other provisions that by their nature should survive termination.

20.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of the Republic of India, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

20.2 Dispute Resolution — Escalation Procedure

The parties agree to resolve disputes through the following escalation procedure:

• Stage 1 — Negotiation (Mandatory): The complaining party shall first send a written notice of the dispute to the other party (via email with read receipt). The parties shall use good-faith efforts to resolve the dispute through direct negotiation within 30 calendar days of receipt of the notice.
• Stage 2 — Mediation (Mandatory): If direct negotiation fails, the parties shall attempt to resolve the dispute through mediation administered by the Delhi Mediation Centre or a mutually agreed mediator, within 60 calendar days of the mediation referral. Each party shall bear its own mediation costs.
• Stage 3 — Arbitration (Binding):If mediation fails, either party may initiate binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be: (a) conducted by a sole arbitrator mutually appointed within 15 days of the arbitration notice, or appointed by the Delhi High Court upon application of either party; (b) conducted in English; (c) held in New Delhi, India; and (d) decided within 12 months of the arbitrator’s appointment. The arbitrator’s award shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction.

20.3 Exclusive Jurisdiction

For any matters not subject to arbitration, or for interim/injunctive relief pending arbitration, the courts of competent jurisdiction in New Delhi, India shall have exclusive jurisdiction. You irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue.

20.4 Class Action Waiver

20.5 Small Claims

Notwithstanding the above, either party may bring a claim in any small cause court or consumer forum (under the Consumer Protection Act, 2019) of competent jurisdiction, provided the claim falls within the monetary limits of such forum.

20.6 Limitation Period

Any claim arising under or related to these Terms must be brought within one (1) year after the cause of action accrues, except where a longer period is mandated by Applicable Law (e.g., the Limitation Act, 1963). Failure to bring a claim within this period constitutes a waiver of such claim.

21.1 Uptime Commitment

• Target: BookMyLib targets 99.5% monthly uptimefor the core Service (web application, API endpoints, authentication, and database operations), measured as: ((total minutes in month − unplanned downtime minutes) ÷ total minutes in month) × 100.
• Measurement Period: Uptime is calculated on a calendar month basis (IST timezone).
• Monitoring: BookMyLib uses automated uptime monitoring with checks at 1-minute intervals from multiple geographic locations.

21.2 Planned Maintenance

• Scheduled maintenance windows are communicated at least 48 hours in advance via dashboard notification and email to Owner accounts.
• Maintenance is typically performed during off-peak hours: IST 02:00–06:00, Sunday through Thursday.
• Emergency maintenance (critical security patches, urgent infrastructure repairs) may be performed without advance notice. Users will be notified as soon as practicable.
• Planned maintenance time is excluded from uptime calculations.

21.3 Service Credits

For library Owners on Pro or Enterprise SaaS Plans, the following service credits apply if the monthly uptime target is not met:

• 99.0% – 99.49%: 5% credit of the monthly SaaS Plan fee
• 95.0% – 98.99%: 10% credit of the monthly SaaS Plan fee
• 90.0% – 94.99%: 20% credit of the monthly SaaS Plan fee
• Below 90.0%: 30% credit of the monthly SaaS Plan fee (maximum)

Service credits are the sole and exclusive remedy for failure to meet the uptime target. Credits are applied to future billing cycles and are not redeemable for cash.

21.4 SLA Exclusions

The following are excluded from uptime calculations and do not qualify for service credits:

• Force Majeure Events (Section 17.3)
• Third-party service outages (Google, Razorpay, Cashfree, Vercel, Neon, Firebase, WhatsApp)
• Issues caused by the User’s network, browser, device, or software
• Downtime resulting from User actions (including suspension for Terms violations)
• Scheduled maintenance windows
• Beta features or features explicitly labelled as “experimental”

21.5 Credit Claims

To claim a service credit, the affected Owner must submit a written request to studyspotindia@gmail.com within 30 calendar daysof the downtime incident, including: (a) the date(s) and time(s) of the outage; (b) a description of the impact; and (c) any supporting evidence (screenshots, error messages). BookMyLib will verify the claim against its monitoring records and respond within 15 Business Days.

22.1 Data Isolation Architecture

BookMyLib employs a multi-tenant architecture with logical data isolation at the database level:

• Each library’s data is scoped using a unique libraryId parameter. All database queries are automatically filtered by libraryIdto ensure that no library operator can access, view, query, or modify another library’s data.
• Student data is associated with the library they are enrolled in and is accessible only to that library’s Owner and authorised Staff, and to BookMyLib administrators for platform operations and support.
• Row-level security policies enforce data isolation at the database engine level, preventing cross-tenant data access even in the event of an application-level vulnerability.

22.2 Sub-Processors

BookMyLib engages the following sub-processors for specific data processing activities. Each sub-processor is bound by data processing agreements that require compliance with security standards at least as protective as BookMyLib’s own:

• Vercel Inc.— Application hosting, serverless compute, and CDN (USA)
• Neon Inc.— PostgreSQL database hosting (USA/EU)
• Cloudinary Ltd.— Image hosting and optimisation (USA)
• Razorpay Software Pvt. Ltd.— Payment processing (India)
• Cashfree Payments India Pvt. Ltd.— Payment processing (India)
• Google LLC— Authentication (OAuth 2.0), FCM, Business Profile API (USA)
• Evolution API— WhatsApp messaging infrastructure

A complete list with processing details is maintained in Privacy Policy Section 3.1.

22.3 Data Breach Notification

In the event of a confirmed Personal Data breach that poses a risk of significant harm to affected individuals, BookMyLib shall:

• Notify the Data Protection Board of India (once constituted) within 72 hours of confirmation, as required by Section 8(6) of the DPDPA, 2023
• Notify affected Data Principals (Users) without unreasonable delay via email and in-app notification, describing: the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to mitigate the impact
• Notify affected library Owners (as Data Fiduciaries) within 24 hours to enable them to fulfil their own notification obligations
• Document the breach in an internal breach register, including the facts, effects, and remedial actions taken

22.4 Data Controller/Processor Relationship

• Library Owners are independent Data Fiduciaries (Controllers) for student Personal Data collected through their Branches. Owners determine the purposes and means of processing student data.
• BookMyLib acts as a Data Processor on behalf of library Owners for processing activities performed through the Platform (storing student records, generating reports, sending notifications).
• BookMyLib is also an independent Data Fiduciaryfor: (a) data collected directly from Users for its own purposes (account management, analytics, service improvement); (b) Owner and Staff account data; and (c) aggregated and anonymised data derived from platform usage.

See Privacy Policy Section 9 for the complete Data Processing Agreement terms.

23.1 Google API Usage

• Google API integrations (Business Profile, Contacts, Gmail) are subject to Google’s usage quotas, rate limits, and the Google API Services User Data Policy, including the Limited Use requirements.
• Excessive, abusive, or automated API usage that violates Google’s Terms of Service may result in temporary throttling or permanent revocation of API access for your account.
• BookMyLib’s access and use of Google user data is limited to the practices described in our Privacy Policy, and BookMyLib will not use this data to serve advertisements or for any purpose not directly related to providing the Service.

23.2 WhatsApp Messaging Terms

• WhatsApp notifications (available on SaaS Pro and Enterprise plans) are facilitated through the Evolution API and are subject to WhatsApp’s Terms of Service.
• WhatsApp messaging is restricted to transactional notifications only: booking confirmations, payment receipts, expiry reminders, attendance notifications, and system alerts. Bulk marketing, promotional broadcasts, and unsolicited commercial messages are strictly prohibited.
• Library Owners using WhatsApp integration must ensure that students have opted in to receive WhatsApp messages. Opt-out requests must be honoured within 24 hours.

23.3 Rate Limiting

The Service implements rate limiting across all API endpoints and user-facing features to ensure fair usage and platform stability. Automated scripts, bots, or tools that exceed rate limits will be temporarily or permanently blocked. BookMyLib reserves the right to adjust rate limits without prior notice.

23.4 API Key & Token Security

• Users are solely responsible for safeguarding any API keys, access tokens, session tokens, or credentials provided by or through the Service.
• You must not share, publish, or embed API keys or tokens in publicly accessible locations (public repositories, client-side code, URLs).
• Compromised credentials must be reported to BookMyLib immediately at studyspotindia@gmail.com. BookMyLib will revoke and reissue affected credentials.

23.5 Integration Availability

Third-party integrations may be modified, throttled, deprecated, or discontinued based on upstream provider changes, policy updates, security requirements, or business decisions. BookMyLib will provide at least 30 days’ advance notice of significant integration changes where commercially feasible. We will use commercially reasonable efforts to provide alternative solutions or migration paths where possible.

24.1 App Store Distribution

• The BookMyLib Android application is distributed exclusively through the Google Play Store and is subject to the Google Play Developer Distribution Agreement and Developer Program Policies.
• These Terms, not any app store terms, govern your use of the BookMyLib mobile application. Google Inc. is not a party to these Terms and has no obligation to provide maintenance, support, or warranty for the application.

24.2 Updates & Version Requirements

• BookMyLib may release updates to the mobile application to fix bugs, patch security vulnerabilities, improve performance, or add features. Critical security updates may be mandatory.
• You are strongly encouraged to enable automatic updates and keep the application updated to the latest version. Using outdated versions may result in degraded functionality, security vulnerabilities, or incompatibility with the latest API.
• BookMyLib reserves the right to discontinue support for older application versions with 90 days’ notice.

24.3 Device Compatibility

• Minimum Requirements: The app requires Android 7.0 (API level 24) or higher.
• Compatibility: BookMyLib does not guarantee compatibility with all Android devices, custom ROMs (LineageOS, MIUI, etc.), rooted devices, or emulators. Certain features (WiFi attendance, push notifications) may not function correctly on devices with heavily customised OS builds or aggressive battery optimisation.
• Offline Limitations: The app requires an active internet connection (WiFi or mobile data) to function. Offline access, caching, and queuing are not supported except where explicitly stated.

24.4 Device Permissions

The app requests specific Android device permissions for specific features. All permissions are optional and may be revoked at any time through Android Settings without affecting unrelated features:

• Camera: QR code scanning for attendance check-in
• Location (ACCESS_FINE_LOCATION): Required by Android OS to read WiFi SSID/BSSID for WiFi auto-attendance (not GPS tracking)
• Nearby WiFi Devices (NEARBY_WIFI_DEVICES): Required on Android 13+ to scan WiFi networks for attendance
• Notifications (POST_NOTIFICATIONS): Push notification delivery via Firebase Cloud Messaging

See Privacy Policy Section 11 for complete technical details on each permission.

25.1 Definition

“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) in connection with the Service, whether disclosed orally, in writing, electronically, or by inspection, including but not limited to: business plans, financial data, pricing information, technical specifications, source code, algorithms, User data, customer lists, and trade secrets.

25.2 Mutual Obligations

• The Receiving Party shall: (a) hold Confidential Information in strict confidence; (b) not disclose it to any third party without the Disclosing Party’s prior written consent; (c) use it only for the purposes contemplated by these Terms; and (d) protect it with at least the same degree of care it uses for its own confidential information, but in no event less than reasonable care.
• Disclosure is permitted to employees, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in this Section.

25.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault or breach of the Receiving Party
• Was rightfully known to the Receiving Party prior to disclosure, without restriction
• Is independently developed by the Receiving Party without use of or reference to the Confidential Information
• Is rightfully received from a third party without restriction and without breach of any obligation of confidentiality
• Is required to be disclosed by Applicable Law, court order, or regulatory authority, provided the Receiving Party gives prompt notice to the Disclosing Party (to the extent legally permitted) and cooperates with any efforts to obtain protective treatment

25.4 Student Data Confidentiality

Library Owners must treat all student Personal Data obtained through the Platform as Confidential Information and must: (a) use it solely for legitimate library operations; (b) not disclose it to unauthorised third parties; (c) not use it for unsolicited marketing or commercial purposes; and (d) implement reasonable security measures to protect it from unauthorised access.

25.5 Duration

Confidentiality obligations under this Section 25 survive termination of these Terms for a period of three (3) years, except for trade secrets which remain confidential for as long as they retain their character as trade secrets.

26.1 Right to Amend

BookMyLib reserves the right to modify, amend, or update these Terms at any time. Amendments may be necessitated by: changes in Applicable Law, new features or services, security requirements, business restructuring, or changes in third-party service terms.

26.2 Notification of Changes

• Material Changes: We will provide at least 30 calendar days’advance notice before any material change takes effect. Notice will be provided via: (a) email to the registered email address associated with your account; (b) a prominent banner or notification within the Service; and (c) an update to the “Last Updated” date at the top of these Terms.
• Non-Material Changes:Minor corrections (typographical errors, formatting, clarifications that do not alter legal meaning) may be made without advance notice but will be reflected in the “Last Updated” date.

26.3 Acceptance of Changes

Your continued use of the Service after the effective date of an amendment constitutes your acceptance of the updated Terms. If you are a library Owner with an active SaaS subscription, material changes to terms that adversely affect your rights will not apply to your current billing period.

26.4 Right to Terminate on Change

If you disagree with a material change to these Terms, you may terminate your account before the change takes effect without penalty or early termination fee. If you are a library Owner with an active SaaS subscription, you will receive a pro-rata refund for the unused portion of your current billing period upon termination under this Section.

26.5 Version History

Previous versions of these Terms are archived and available upon request by emailing studyspotindia@gmail.com. We maintain a change log documenting material amendments.

27.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any applicable SaaS agreement or order form, constitute the entire agreement between you and BookMyLib regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

27.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

27.3 Waiver

No failure or delay by BookMyLib in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of that right or any other right. A waiver of any term or condition of these Terms shall be effective only if given in writing and signed by an authorised representative of BookMyLib.

27.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without BookMyLib’s prior written consent. BookMyLib may assign these Terms in whole or in part to any successor or acquirer in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, without your consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

27.5 Notices

All legal notices to BookMyLib must be sent to: studyspotindia@gmail.comwith the subject line “Legal Notice — [Your Name/Entity].” Notices to you will be sent to the email address associated with your account. Notices are deemed received: (a) upon delivery if sent by email with read receipt or delivery confirmation; (b) upon posting if displayed within the Service.

27.6 Relationship of the Parties

Nothing in these Terms creates any agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship between BookMyLib and any User. Neither party has the authority to bind the other or to incur any obligation on the other’s behalf.

27.7 No Third-Party Beneficiaries

These Terms are between you and BookMyLib. No third party shall have any right to enforce any term of these Terms under the Indian Contract Act, 1872 or otherwise, except that the Indemnified Parties (Section 18) are intended third-party beneficiaries of the indemnification provisions.

27.8 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

For questions, concerns, complaints, or legal notices regarding these Terms or the Service: